WOCC Polar Bear

Job ID: R-06883

Position Overview: Ambassadors will welcome and host the World to experience the history and future of The Coca-Cola Company, its Brand, portfolio of beverages and its people. As an Ambassador you bring the World of Coca-Cola Attraction and night time event business to life through extraordinary service and attention to each guest by sharing key messages. Key responsibilities include: actively engaging with all guests and anticipating their needs. Sharing knowledge of and telling the history and stories about our Brand and The Company. Working to create and maintain a hassle-free, safe operation as well as flawless show quality, operating effectiveness, exhibits and experiences.

Function Specific Activities:Essential Job Functions:
Greet and engage guest throughout the attraction, in a role as an ambassador and as the Coca-Cola Polar Bear for The Coca-Cola Company and the City of Atlanta.

Share stories and information about the Coca-Cola Company and The World of Coca-Cola.

Communicate the principles and values of The Company through personal contact with guest and dignitaries from around the world in order to further enhance the guest connection to our brands.

Provide necessary crowd control throughout the attraction including organization of lines and ability to communicate with large groups and fellow team members.

Perform and provide guest service through performance theming positions

Function as the source of knowledge about The Coca-Cola Company, its products and history.

Core Competencies :
Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.

Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.

Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others’ energy to consistently deliver results that meet or exceed expectations.

Imports and Exports Good Ideas: Relentlessly seeks shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.

Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.

Lives the Value: Demonstrates the values of The Coca-Cola Company through words, actions and by example; fosters an environment that reflects the values of the company.

Position Requirements:
Guest Service: Ensuring that our guests remain our top priority. Guest Service-Story Telling.

Guest Service: Ensures that the guest remains top priority.

Organization: Ability to organize, prioritize assignments and meet deadlines..

Business Etiquette: Communicate effectively with guests, members of management and ambassadors. Ability to communicate with others, via telephone or in person, in a professional and helpful manner while simultaneously building credibility and rapport. This includes the ability to understand, be diplomatic and tactful, demonstrate appropriate behavior in social in social situations and maintain composure in negative circumstances in order to achieve results.

Communication: Ability to represent the Company effectively in a public forum through verbal and visual presentations, delivering guest service that enhances the reputation and image of the company.

Safety Procedures: Knowledge of and ability to proactively recognize and report safety issues or incidences and maintain a clean, safe work environment (e.g. customer safety, keeping work aisles clear, sanitary health practices, proper placement of tools and machinery, etc.).

Flexibility: In scheduling to meet the needs of the business. Ability to change or adapt work practices, priorities or to reschedule activities in response to changing conditions or multiple work demands.

Educational Requirements and Experience:
High School Diploma or equivalent

Physical Demands: Frequently required to stoop, stand, walk, climb, lift and use repetitive motions.

Strong performing, teamwork, and communication skills

Must be fully available at least 3 days a week including weekends

Must be willing to work in a hot environment and enclosed spaces for extended periods of time.

• Height Requirements: Applicants must fit into one of the following ranges:

5’10”-6’2”

Lift and carry at least 50 lbs

Enjoy working with large groups of people for several hours a day.

Enjoy performing for a diverse group of Guests (adults and children.)

Willing to work long shifts (8-10 hours) during the day and/or night.

Have a positive attitude & willingness to help a diverse group of people.

Puppeteer/Performing Experience is a plus.

Previous Polar Bear experience preferred but not required

Job Requirements:
Years of Experience:
Leadership Behaviors:
DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation).

COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).

ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.

INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.

DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential.

Growth Behaviors:
GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.

SMART RISK: Makes bold decisions/recommendations.

EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.

PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.

FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.

EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.