Customer Service Representative – Fargo

Atos is seeking energetic individuals to joint our World Class Help Desk!! If you have exceptional customer care skills and a basic understanding of technology, then we want to talk to you! This is an excellent opportunity to join one of the world’s largest and most respected technology organizations. We are looking for great people to join our exceptional team in our Fargo office.

Looking for stability? Atos is the preferred provider for technology and customer support to over 14,000 Restaurants in the US. The Fargo facility has over 250 employees providing Technology Support and Customer Care. If you have a commitment to Service Excellence and have worked in Customer Service (phone or face-to-face support) or have a background in computers/technology this could be the right position for you!

Looking for a great career advancement opportunity? Virtually all our management have been promoted from within and being part of a global company means the career opportunities don’t stop there!

Job Description:

• Responsible for fielding inbound retail client telephone calls and working with great customer’s to resolve issues.

• Thoroughly document support calls following established procedures and guidelines.

• Ability to navigate through various screens while talking with customers.

• Maintain a positive and professional attitude while on the phone.

• Multi-task and perform data entry.

• Basic trouble-shooting

• No sales!!! We just help people fix problems!

Job Requirements
Qualifications:

• Must be 18 years old.

• High School diploma or GED required.

• Strong communication skills required.

• Previous hardware/software troubleshooting experience helpful.

• Previous help desk/call center or phone support experience helpful.

• Previous IT or Computer Science education and/or technical certifications a plus but not required.

• One – Two years of customer service work experience(phone or online support preferred).

• Ability to multi-task.

• Ability to work in a fast paced environment.

• Reliable and punctual.

• Strong Technical aptitude

Additional Information
We Offer:

• Immediate Openings!! 40 hours per week, or flexible schedules!

• Paid, five weeks of classroom training. Day, evening and overnight shifts.

• Great starting pay. We offer $16.25/hr. base pay with the opportunity to make incentives and bonus, as well as differential pay for some shifts

• Overtime Opportunities

• Advancement opportunity – All our Supervisors started as technicians!

• Full Benefits including Medical and Dental and 401K match!!

• Paid Time Off program and vacation time and holiday pay

• Causal dress code. Blue jeans are fine!

• Fun Class A Office Space

• Great corporate culture

• Celebrate birthdays and anniversaries

• Team lunches

• Office promos, i.e. we serve ice cream, pizza, and have cookouts, free soda on special occasions!

• Cool break room with TV, Game station, basketball hoop game, etc.

• Our breakroom has a convenient store built in it! No vending machines!!!

We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee’s needs. Flexibility to work any shift preferred, but not mandatory. Apply today to see current shifts available.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.