Customer Service Representative

call Lewis asap 972-776-6769

Address: 45 St S, Fargo, ND 58103

Pay Rate:
$13.00/hr.

Start Date:
5/1/2017

Number of positions:
6 spots

Position Type/Duration of Assignment:
6 month contract to perm

Hours/Schedule(if training schedule include here) –
Training shift Monday-Friday for 6 to 9 weeks 9am to 5:30pm

After training Monday – Saturday, 8 hour shift between 9am-8pm during the week and 8am-6pm on Saturdays

Most days off in the week will be Tuesday, Wednesday, and Thursday.

(Monday, Friday and Saturday are their busiest days)

Interview Process(HOR, phone, personal etc):
1 interview, in person

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Job Description

Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers. Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes. May also cross-sell or refer products, review data and report trends to management, and project work.: 1+ years customer service experience.

Extra Notes:

A CSR spends nearly 80-85% of his/her time on the phone answering questions for Wells Fargo Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming bankers concerns which can include some escalated issues. CSRs are expected to provide first call resolution. Our best CSRs thrive on customer interaction and never miss an opportunity to enhance the Bankers experience. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our CSRs with continuous coaching and development which not only enhances their ability to provide exemplary service, but also enhances the CSRs career growth. Successful CSRs demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our CSRs play a critical role in our Team Members success; therefore, predictable and reliable attendance is an essential function of the position. We know you enjoy building those lasting relationships with customers. This role takes you to a new level and keeps you challenged! So, if this is what you’re looking for, complete your online profile and link it to this requisition. Minimum Qualifications Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet. Preferred Skills Call center experience Banking/Financial Services experience Ability to function in a fast-paced, disciplined environment.

Job Requirements

What are the 3-5 most important things you are looking for in a qualified candidate?

• At least 1-2 years Customer Service experience, preferably in a call center
• Someone that pays great attention to detail
• Willing to work the schedule
• Someone looking to go perm with Wells Fargo

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.