Customer Experience Center Representative

We’ve been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination
and a genuine commitment to each other, Midco proudly serves more than 380,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. By the end of 2017, our customers will have Midco Gig – blazingly
fast internet with download speeds of up to 1 Gbps. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free and discounted Midco services
• Tuition reimbursement
• Support of employee involvement in the communities we serve
• Employee referral program
• Wellness programs

Visit https://www.midco.com/careers/call-center-jobs to learn about employment opportunities and apply today.

JOB PURPOSE

Support customer service and sales by assisting new and existing customers in a retail environment. Promote Midco products and services to walk-in customers.

ESSENTIAL FUNCTIONS

• Serve as Midco’s professional representative when dealing with customers.
• Communicate effectively and professionally with internal and external customers.
• Actively sell and upsell Midco products and services.
• Responsible for receiving payments and maintaining the cash drawer.
• Distribute and accept equipment in accordance with company and departmental policies and procedures.
• Verify the functionality of returned equipment.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, confidentiality in carrying out customer support functions.
• Function as an effective team member; support the efforts and concepts of the other departments including, but not limited to: Sales, Engineering, Construction, Marketing,
  Customer Service, Field Operations, Technology, and the corporate office.
• Apply a positive customer service attitude in interactions with all internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Must be able to meet the physical demands of the job within the described work environment.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION
CUSTOMER EXPERIENCE CENTER

• High school diploma or GED required (some college preferred )
  
• Previous customer service/ sales experience in a retail environment preferred .
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate to loud.
• Employees may be required to stand in a retail environment for up to 8 hours a day.
• Employees may be required to work rotating shifts.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midcontinent Communications is an Equal Opportunity/Affirmative Action employer. M/F/D/V