Technician I

The Technician I provides user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action, managing each request until completion.

Job Responsibilities:

• Respond to requests for technical assistance in person, via phone, and electronically.
• Diagnose and resolve technical hardware and software issues
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Active Directory account administration.
• Cisco Call Manager administration.
• Unity voicemail administration.
• Procuring IT equipment when requested by management, and to replace usable parts like printer toner cartridges and maintenance kits.
• Adhere to the corporate asset management procedures.
• Set up and configuration of new hires.
• Deactivation of employee terminations.

Job Knowledge/Skills:

• Microsoft OS
• Microsoft Active Directory
• Citrix Metaframe XP administration
• Microsoft Exchange Administration
• Strong customer service and communication skills required
• Strong ability to multitask in a fast-paced environment
• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Planning and organizing
• Attention to detail
• Stress tolerance

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