IT Systems Analyst

The IT Systems Support Analyst will require some business skills, general operational knowledge of business processes, and the ability to analyze requirements and work with other analysts/engineers to support custom applications. Test and

debug applications, document, and work with engineers to build/deploy code to QA environments. Work with other analysts and IT staff as a technology liaison to solve business issues and requests. Strong troubleshooting and communication skills are required.

Job Responsibilities:
Support – Maintain, troubleshoot and communicate issue status and final resolution to end users. Work with product management, business analysts and engineers to resolve issues, as required. Answer questions, resolve issues with software

applications and escalate or close tickets as necessary.

SDLC Project Management – Understand the full software development process from requirements through delivery and support. Effectively utilize company collaboration applications to ensure excellent communications. Thoroughly document

and communicate all tasks assigned.

Software Testing – Perform successful system testing and verify complete user acceptance testing before code is approved for deployment to production.

Documentation – Produce artifacts including test cases, test results and system/operations guides and release notes.

Change Management – Ensure project compliance to e Plus Change Management processes. Coordinate the resolution of software defects as part of the QA and Change Management process.

Audits – Ensure all requests for access audits are responded to in a timely fashion and recorded and maintained.

Environments – Back up of specified IT environments such as QA, Test and Production for Custom Applications.

Release Management – Assist with deployments from Source Control to QA to Test to Production.

Job Knowledge/Skills:
The IT Systems Support Analyst will possess the following characteristics:

Excellent attention to detail. Ability to multi-task. Strong follow-up skills.

Some knowledge of IT and full software development lifecycle.

Some knowledge and experience with software testing and quality assurance.

Good written and verbal communication skills.

Adept in use of MS Office, Visio, Project, internet, and e-mail.

Willingness to travel as needed (10%-20% travel per month may occasionally be required).

Willingness to perform keyboard intensive work 90% of the time.

Education and Experience:
Four-year degree is required.

Technical Certifications are a plus, but not required.

Experience with Oracle and SQL Databases preferred.

2-4 years of experience performing systems analysis and production support.

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