Part-time Help Desk Technician

The position is responsible for providing first level phone and email support to customers on hardware, software, and network related problems and questions. Responsible for answering the customer support lines, generating trouble tickets, works with campus-based and central IT staff to coordinate second and third level support and to ensure user problems are being addressed in accordance

Provide PC hardware and software help desk support via telephone & on-site service to customers.
Respond to inquiries and requests for assistance from customers via telephone, email and automatic ticket system.
Document, track and monitor technical issues to ensure timely resolution.
Provide installation, configuration, troubleshooting and support for MS Office, MS Outlook, Symantec/Norton Virus detection software, Internet browser IE.
Setup Network account for new employees
Perform add/modify/delete of user profiles and accounts
Analyze/troubleshoot third level desktop, application and network issues and forward to appropriate team member.
Creating help desk documentation, step by step instructions.
Assist in maintaining the technology intranet site
Assisting students and faculty with Blackboard, labs, and iCampus
Education:
Bachelor’s degree in a computer related field
Certificates, licenses and registrations:
None
Work Experience:
2 years experience in a help desk or call center environment.
Skills:
Demonstrated knowledge of Microsoft Office, MS Exchange, Windows 7/XP, Blackboard, Strayer 360
Must have strong computer skills (Excel, PowerPoint, HTML, Adobe, Crystal reports etc.)
Excellent oral and written communication skills
Working at Strayer is rewarding and each one of us is incredibly passionate about succeeding at our mission and that passion is contagious. With that in mind we are always in search of dedicated, talented individuals who want to be part of something that’s enriching, challenging, and rewarding.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strayer.edu .