STEPS Customer Service Representative

Required License/Registration/Certification

None

Physical Requirements

Must be able to sit at a computer workstation for extended periods of time with regular repetitive motions (such as typing).

Shift

Sunday thru Saturday – Shifts varies including 3rd shift and evenings.

Job Summary

Customer Service Representatives assist customers by providing service via UK Healthcare switchboard, UK Campus switchboard. This is call center position is responsible for transferring calls, providing information, and resolving some technical and service problems for the University of Kentucky customers and UK Medical Center Service and support scenarios include, but are not limited to: UK Healthcare switchboard, UK Campus switchboard, UK user and computer accounts, UK email, Canvas, and UK software download and installation.

Skills / Knowledge / Abilities

Required skills: Customer service, attention to detail, excellent communication, and basic computer knowledge. Preferred candidates will have some technical knowledge and demonstrate the ability to learn additional skills as needed.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Previous customer service or call center experience

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.