Desktop Support Engineer, Mid

Job Number: R0007291

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

Desktop Support Engineer, Mid

Key Role:
Support the implementation and rollout of new or updated desktop technology requirements and desktop information security implementation support. Provide Tier I and II technical support for network operations across multiple operational networks and work with Service Desk staff to close problems, identify workarounds, update documentation, and provide root cause analysis. Provide full implementation support for the desktop lifecycle process, including hardware evaluation, design, and support for core software load for user desktop computers, disk image creation and hardware device driver library management and maintenance, and conducting all required testing and evaluation. Support the implementation of emerging technologies, including software virtualization, thin clients, and Cloud computing, such as testing and evaluation. Implement and maintain security controls across mobile and desktop devices, develop and maintain all required information security documentation, ensure compliance, monitor vulnerability threats, and implement necessary protection mechanisms and added controls to mitigate and reduce potential risks.

Basic Qualifications:

• 2+ years of experience with service desk support and network operations
• Experience in an enterprise IT environment and the implementation and rollout of new or updated desktop technologies
• Experience with implementing and maintaining security controls and compliance, including developing security documentation
• Experience with multiple platforms, including Windows, UNIX or Linux, and Apple OSX or iOS
• Knowledge of a variety of service desk management and reporting tools, including ServiceNow
• Knowledge of security requirements and guidelines, including NIST 800–53, FISMA, USGCB, HHS, and NIH, data system networking and protocols, including IP, such as TCP and UDP, SNMP, SMTP, networking STIG scanning tools, and McAfee
• Ability to troubleshoot and resolve technical issues
• Ability to obtain a security clearance
• HS diploma or GED and 3 years of experience with IT or BA or BS degree

Additional Qualifications:

• Experience with Unified Communications or VoIP
• Experience with Cloud–based solutions
• Experience with Android and Blackberry devices
• Experience with Microsoft Office, Office 365, and Microsoft SharePoint
• Experience with IBM BigFix, McAfee ePolicy orchestrator, and other various systems administration utilities
• Experience in development with ServiceNow, Cisco Call Center, KNOVA, or COGNOS

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions. Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.