Customer Svcs Specialist Int

• Process or provide for the processing of all copy and certificate orders including authentications.
• Assist customers who call the public information routine queues so all routine questions including fees, forms and services available are communicated to the customer timely and accurately.
• Perform legal review, data entry, and imaging of routine corporate documents and no money annual registration filings to ensure that the filings are in compliance with Minnesota statutes and data entered timely and accurately.
• Provide for processing of UCC, CNS, Tax Lien Filings, and notary documents so that all submitted documents are accurately processed according to statutory requirements.
• Assist with UCC/CNS/Tax Lien searches and copy requests and various other duties as assigned to meet the division’s needs.
• Perform a backup work to Customer Service Specialist, Senior and Customer Service Specialist staff during staff shortages as well as other miscellaneous tasks as assigned.
• Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in the OSS’ mission, vision initiatives and strategies as directed by the supervisor.

Minimum Qualifications:

• Math sufficient to execute closeout and balancing of cash drawers upon closing the counter.
• Typing/keyboarding sufficient to perform skilled typing tasks with speed and accuracy.
• Word processing sufficient to accurately process customer and internal transactions.
• Data entry sufficient to review and process documents with efficiency and accuracy.
• English (speaking, writing, and reading).
• Customer service skills sufficient provide prompt, courteous and accurate information to customers on the phone, in–person, through e-mail and other written correspondence.

Preferred Qualifications:

• Knowledge of the business routine and complex filing requirements.
• General knowledge of State of Minnesota statutes that govern business.

Physical Requirements

• Ability to lift up to twenty pounds.
• Physical demands (e.g., lifting, standing, sitting, pulling) sufficient to stock public counter supplies such as forms, booklets, pamphlets and remain positioned at the counter (sitting or standing) for what is typically a two hour shift.

Additional Requirements

This position requires successful completion of the following: It is the policy of the Office of Minnesota Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components:

SEMA4 Records Check

Criminal History Check

Employment Reference Check

Education/License Verification

Why Work For Us

GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

How to Apply

Click “Apply” at the bottom of this page. If you are unable to apply online, please contact the job information line at 651.259.3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Nella Austin at nella.austin@state.mn.us or 651.201.8005.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email careers@state.mn.us. Please indicate what assistance you need.