Revenue Examiner 1

This posting may be used to fill up to twenty (20) vacancies.

The recruitment pool established from this posting will be used to fill these positions.

These positions are part of the Income Tax and Withholding Taxpayer Assistance contact center.

Work hours will be 8:00 a.m. -4:30 p.m. during the initial training period. After training is complete work hours may switch to 8:15 a.m.-4:45 p.m.

Employees spend 80% of their time on the phone promoting voluntary compliance by offering high quality customer service and educating taxpayers and tax practitioners on understanding and complying with their tax responsibilities. Employees spend 20% of their time accomplishing these tasks for customers who write, e-mail or come into the building for assistance. They answer questions related to filing, processing or making changes to their individual income tax, withholding tax and/or property tax returns.

Employees contribute to the success of the contact center by reinforcing policies and procedures and providing feedback to make process improvements.

Minimum Qualifications:

One (1) year of customer service experience.

Ability to communicate and provide customer service in person, by phone, and in writing sufficient to gather information(e.g. tax records, dates, names, etc.) from taxpayers, their representatives and department employees to effectively convey clear, concise and accurate responses.

Reading comprehension ability sufficient to review and interpret written documents (e.g. Tax laws, instructions, correspondence and forms.)

Problem solving skills and organizational/planning skills necessary to independently perform the duties of the position.

Knowledge of personal computers, including knowledge of spreadsheets, database applications, and software.

Math (arithmetic) skills necessary to perform the duties of the position, including analyzing accounts accurately and calculating tax liabilities and/or refunds.

Applicants may be required to demonstrate knowledge, skills, and abilities by taking a math and grammar assessment.

Preferred Qualifications:

Two (2) years of customer service experience.

In-bound call center experience.

Knowledge of federal and Minnesota income tax, withholding tax, and the property tax refund.

Knowledge of GenTax, RSpace, and other Microsoft applications used at Minnesota Revenue (Outlook, word, PowerPoint and Excel).

The ability to work in a fast paced environment while being patient and helpful to customers at all times.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer

Additional Requirements

Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Why Work For Us

GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

How to Apply

Click "Apply" at the bottom of this page. Your application must contain sufficient detail to determine qualifications. If you are unable to apply online, please contact the job information line at 651.259.3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Sonja Fink at sonja.fink@state.mn.us or 651/556-6667.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.