Benefits Administration Specialist

The Benefits Administration Specialist is responsible for administering the day-to-day operations of client benefit programs (group health, dental, vision, life, short-term and long-term disability, flexible spending plan, HSA/HRA, 401(k) plan). Provide excellent customer service and quality benefit administration. Provide analytical and technical support in the delivery of the benefit programs. This position reports to the Director of Benefits Administration.

Essential Job Functions:
Serve as primary contact for client regarding benefit administration issues

Work effectively to make sure the plans run smoothly

Investigate discrepancies and provide information in non-routine situations

Coordinate all information from Client Benefit Information sheets – plan documents, rates,

census, match, balances, etc.

Prepare and coordinate client New Hire Packets (NHPs)

Oversee maintenance and updating of client benefit files and records

Provide customer service support to internal and external customers

Distribute materials for benefit orientations, open enrollment and summary plan descriptions

Coordinate benefit setup, deduction and compliance reporting issues with Information Systems, Human Resources, Payroll and Tax Compliance

Assist clients in understanding their benefits package and company’s role in administering benefits

Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans

Coordinate annual renewal with all parties involved from start to finish

Process in a timely manner additions, terminations, changes, COBRA, 401(k) requests, 401(k) submissions, etc.

Work/communicate with other departments to keep the client satisfied

Knowledge Skills & Abilities:
3 to 5 years’ related benefits or employee benefit administration experience required

High School/GED

Excellent communication and organization skills are required

Proven ability to work effectively in a team environment with associates

Capable of effective planning and priority setting

Ability to manage several complex projects simultaneously while working under pressure to meet

deadlines

Strong analytical skills and a thorough knowledge of benefits administration

Knowledge of benefit contract language;

Proficient reading, writing, grammar, and mathematics skills

Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, and internal

databases

Proficient interpersonal relations and communicative skills

Ability to maintain confidential information

Valid driver’s license

Keywords: benefits, benefits administration, benefits administration specialist