Resort Boat Captain (Entry-Level)

*Note: Late nights (until 3am) required for this role.

Universal Orlando Resort Boat Drivers can set sail by piloting a Resort Yacht on a private waterway that takes our guests on a voyage to CityWalk and the Resort Hotels. A Resort Boat Driver can showcase their outgoing personality by providing an engaging, interactive “spiel” while continually ensuring the safety of our guests.

Resort Boat Drivers at Universal Orlando are responsible for:

• Piloting Resort Yacht on Universal Orlando’s private waterway, from UO Resort Hotels to CityWalk dock and back.
• Piloting Resort Yachts, daily while providing an interactive “spiel” to guests and positively engaging and interacting with the guests, while maintaining expected guest safety and service levels. Loading and unloading guests and belongings, while maintaining appropriate passenger manifests per department P&P.
• Cleaning Yacht and facilities, Inspecting Yacht for service issues and reporting to appropriate contact, daily.
• Understanding and actively participating in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performing other duties as assigned.

Requirements

To perform the role of a Resort Boat Driver successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Consistent attendance is a job requirement
• High school degree or GED
• Must be at least 18 years of age.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Required ability to resolve guest situations
• Required clear and understandable speaking voice.
• Required to be comfortable giving scripted spiel on microphone.
• Required ability to stand for long periods of time
• Must have a clean driving record.
• Must be able to complete the Basic Water Safety class, which consists of swimming (without touching the sides of the pool) and treading water. Each team member will be required to pass a DOT Coast Guard Physical, as well as random drug testing.
• One to three years of boat handling experience, preferred; or equivalent combination of education and experience.

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the Resort Boat Driver job.

While performing the duties of this job, the individual is required to:

• Regularly (2/3 of the time or more) stand; talk or hear; use hands to finger, handle or feel objects, tools or controls.
• Frequently (1/3 to 2/3 of the time) walk; sit; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms.
• Occasionally (1/3 of the time or less) lift and or move up to 50 pounds.
• Specific vision abilities required by this job include: Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships).

The work environment characteristics described below are representative of those an individual encounters while performing the essential functions of the Resort Boat Driver job.

While performing the duties of this job, the individual is required to:

• Regularly (2/3 of the time or more) be exposed to wet, humid conditions (non-weather), outdoor weather conditions; frequently exposed to work near moving mechanical parts, extreme heat (non-weather).
• Occasionally (1/3 of the time or less) be exposed to wet, humid conditions (non-weather); work near moving mechanical parts, toxic or caustic chemicals, outdoor weather conditions, extreme heat (non-weather).
• While performing this job, the noise level in the work environment is moderate (examples: business office with typewriters and/or computer printer, light traffic).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.