IT Support Specialist

ThoughtFocus is a privately held IT services, software engineering and business process management firm with offices in the US, India and the Philippines. It helps clients in the financial services, manufacturing, education, aerospace and technology industries with their key business and technology challenges. ThoughtFocus brings critical program acceleration to client initiatives while minimizing costs and risks with intellectual capital, technical and process frameworks, operating models and software infrastructure. It has 1,300+ employees globally and is growing rapidly across all its offices. In the US, ThoughtFocus has locations in California, New York, New Jersey, Wisconsin, Georgia and Texas. As an organization, ThoughtFocus strives to build lasting relationships. ThoughtFocus was founded in 2004 and continues to be an employee owned company with a minority investment from the Blackstone Group.

This is a temporary position lasting approximately 3 months.

Part-time: 20+ hours per week

Position Summary:
The IT Support Specialist provides daily support for all aspects of the computing environment to ensure that end-users are receiving appropriate assistance. This position works collaboratively across the IT department to provide support in a wide variety of IT-related operations as well as some specific projects. This opportunity will provide an understanding of the daily IT activities in a collaborative, cross-functional working environment. This includes the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of support functions with other members of the IT department. The IT Internship will also contribute to problem resolution by providing support to end users both locally and remotely.

Primary Responsibilities:
Configuration and deployment of new PCs

Software installation, setup and training

Asset and inventory reconciliation

End-user support for multi-function printers

Workstation support for Windows and Mac environment

First-tier support for a variety of hardware and software

Setup and support of WebEx video-conferencing

Administration of user accounts and access rights

Required Experience/Skills:
Excellent analytical and problem-solving skills

General experience with troubleshooting and repairing PC hardware and software

Experience troubleshooting both Windows and Mac OS

Experience troubleshooting Microsoft Office 2010 or above

Ability work independently and be punctual

Proven communication, listening and customer service skills

Life at ThoughtFocus:
ThoughtFocus is a global company that brings together skilled professionals from many diverse industries and experiences. Within a broad framework of teamwork, knowledge sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never have imagined for themselves.

Solving complicated client problems requires great people. ThoughtFocus is a firm built on the talent of its people. We work hard every day to nurture and expand the capabilities of our team members. As a member of the ThoughtFocus team you will be challenged every day to deliver innovative business solutions, elegant technology, and sophisticated business services focused on our client’s end goals.

Affirmative Action Statement:
ThoughtFocus adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.