Interview Session - Personal Cruise Consultant

NORWEGIAN CRUISE LINE WILL BE HOSTING AN OPEN HOUSE FOR THE PERSONAL CRUISE CONSULTANT POSITION:

WEDNESDAY, APRIL 12TH, 2017 FROM 4-7PM

7665 CORPORATE CENTER DRIVE

MIAMI, FL 33126

Please email your RSVP and resume to salescareers@ ncl.com. Additionally, please wear business professional attire.

*This will be an invite only event

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Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
Participates in department approved mass e-mail campaigns targeting specific guests’ profiles.
Perform other job related functions as assigned.

Qualifications:

EDUCATION : High School Diploma or equivalent; Bachelor’s degree in Marketing, Business Administration or related field preferred.

EXPERIENCE : Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.

KNOWLEDGE & SKILLS:

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.

Maintain strong working knowledge of Norwegian Cruise Line products, including current fleet and ship itineraries.

Proven record of excellent customer service and retention skills.

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Problem solving, research and resolution skills.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian’s program guidelines.

Customer service skills.

Adherence to dress code is strictly enforced.

*Please Apply Online At https://www.ncl.com/about/careers/corporate-employment

Job Type: Full-time

Job Location: