Intake Coordinator (Programs Analyst)

Posting Details
Posted: November 10, 2020

Full-Time

Locations
Showing 1 location

Broadway Office
San Diego, CA, USA

Job Details

Description

Salary: $66,684.80 – $81,224.00 annually

Type: Temporary, up to 1 year, limited benefits

Application deadline: November 24, 2020

No. of Vacancies: 2

Work schedule may include weekends. Work hours will vary depending on business needs.

Examples of Essential Job Functions:

The San Diego Housing Commission’s (SDHC) Homelessness Response Center is a gateway into the City’s Homeless Crisis Response system. The program will drive the strategic development and implementation of a streamlined, coordinated, client-centric, City Homelessness Crisis Response System and will provide access to services across the spectrum of need from homelessness prevention to permanent housing placement.

Main point of contact for shelter bed availability and assignments for all City of San Diego funded shelters, and other participating shelters.

Collect and maintain Personally Identifiable Information (PPI) from various outreach teams while ensuring privacy and protection of all personal data elements.

Manage and track client personal protected data in the region’s homeless management information system (HMIS).

Work with County of San Diego Public Health to ensure residents receive medical clearance and make a smooth transition to shelter placement. Communicate any changes in placement referrals to shelter providers.

Works closely with the Commission’s Senior Outreach Coordinator to communicate information and support the process of low barrier access to available shelter beds.

Work with the approved referring agencies of the City’s Homeless Outreach programs, to manage client intake and workflow processes.

Track and update bed availability for each shelter, and coordinate bed assignments with shelter staff.

Coordinate with security personnel at each shelter site to ensure all workflow and protocols are adhered to as detailed in the policies and procedures related to coordinated intake.

Coordinate with a variety of community partners and homeless service providers to meet client needs seamlessly through the intake process.

Track challenges and barriers to shelter entry for review and analysis. Analyzes programmatic practices and procedures and makes recommendations for operational policy, and procedural improvements

Prepares daily reporting and other requests for data as needed

Maintains accurate records and files; develops storage of records and retention schedules

Assists with, coordinates, and organizes training to approved referring agencies on the intake procedures

Performs other duties as assigned.

Qualifications:

Knowledge of:

Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Principles and practices of data collection and report preparation.

Principles and procedures of record-keeping and reporting.

Modern office practices, methods, and computer equipment and applications related to the work.

Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.

English usage, grammar, spelling, vocabulary, and punctuation.

Techniques for effectively representing the Commission in contacts with government agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.

Working knowledge of homeless programs is desirable.

Ability to:

The position requires an ability to work flexible hours including some early mornings and evenings and weekends.

Assist in the development of goals, objectives, policies, procedures, and work standards for assigned programs.

Working knowledge of homeless programs and experience serving unsheltered individuals and families preferred.

Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.

Plan, organize, and carry out assignments from management staff with minimal direction.

Analyze, interpret, summarize, and present data effectively.

Research, analyze, and evaluate new service delivery methods, procedures, and techniques.

Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.

Effectively represent the Commission in meetings with government agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Establish and maintain a variety of filing, record-keeping, and tracking systems.

Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.

Use English effectively to communicate in person, over the telephone, and in writing.

Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.

Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education & Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, finance, or a related field years of experience in community or nonprofit work or community centered activities in an area related to the duties as described above.

Licenses and Certifications:

Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Qualifications

Education

Required

Bachelors or better.

Licenses & Certifications

Required

CA Driver’s License