Guest Nurse Manager, Walt Disney Parks and Resorts Health Services

Day to day leadership, motivation, and coaching for a team of nurses

Approximately 30% of this role will be administrative tasks; the remainder of the duties will be people and operationally-focused

Daily oversight and adjustment of staff to meet business needs

Provide feedback and input on team member reviews and performance ratings.

This leadership position will provide support with training, communication and scheduling support as necessary

Additional responsibilities include responding to guest and customer service issues.

Prioritizing, planning assessment and quality improvement implementation for services to be provided by the team.

The Guest Service Manager will partner with internal and local Operations partners to ensure the team has the tools and resources to provide exceptional guest service and follow up service recovery procedures when appropriate

Demonstrated ability to Lead, motivate, and inspire others to achieve business goals.

Demonstrated strong guest service oriented skills in an operational environment

Demonstrated ability to manage multiple priorities in a fast-paced environment

Demonstrated strong partnering and relationship building skills

Proven strong organizational and decision making skills

Demonstrated listening skills, solution oriented, change champion

Independent and self-motivated to work in a team environment

Demonstrated strong verbal and written communication skills

Ability to work within a Microsoft Office suite of programs

Full availability with work schedule, including nights, weekends, holidays and rotating shifts

Previous leadership experience

Bachelor’s degree in Nursing or equivalent

Current and clear Florida nursing license

Master’s degree in Nursing or equivalent

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

The Guest Service Manager leads a team of nurses who staff the 6 Guest First Aid facilities, one of which is located in each of the WDW theme parks and water parks. Core responsibilities include providing the tools and resources to ensure the team provides exceptional service to the guests who seek out First Aid services. This position is also responsible for providing direct leadership to the team and overseeing the operation of each of the 6 locations.

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.