Hotline: 678-408-1354

Front Desk Agent (Full Time & Part Time)

Hilton Miami Downtown Miami, FL 33132 Customer Service

Position Title: Front Desk Agent (Part Time & Full Time)
Reports to: Director of Front Office
Shifts: Must be able to work overnight shift/flexible schedule.
Essential Functions: Accommodates guests of the hotel by performing the following duties. Essential duties and responsibilities of this position include the following (other duties may be assigned): Must be able to work flexible schedule including overnight shift.
*Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
*Completes AM and/or PM checklists as assigned by Front Office Manager or MOD.
*Issues room keys and follows room key procedures.
*Transmits and receives telephone messages, serves as hotel operator relief.

  • Answers PBX Telephones
*Answers inquiries pertaining to hotel services; registration of guests, shopping, dining, entertainment, and travel directions.
*Keeps records of room availability and guests accounts
*Computes bills, collects payment, and makes change for guests.
*Makes and confirms reservations.
*Posts charges such as room, food, liquor, or telephone to ledger.
*Makes restaurant, transportation, or entertainment reservations and arranges for tours.
*Deposits guests valuables in hotel safe or safe deposit box, according to procedures.
*Maintains knowledge of various room types and rates.
*Utilizes the front office computer system.
*Informs and follows property emergency procedures.
*Other related duties.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma or GED. Six months to one year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.
Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees.
Mathematical Skills: Must be able to calculate figures and amounts and apply basic addition, subtraction and multiplication.
EEO/Drug-Free Workplace
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Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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