Account Executive, Product Development

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Florida. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

This position is responsible for assisting the Regional Product Development Managers with the shore excursions and tour programs by analyzing, administering, and maintaining information in Pre Cruise Planner (PCP) program as well as by distributing tour program information across all fields of business, internally and externally. This is done by strategic initiatives, comparative analysis on products and pricing and finding niche markets. Secondarily, this position will assist in the shopping and destination lecture program in Europe and other potential regions.

Essential Duties and Responsibilities:

• Assist with product and brand management in the development of shore excursions and special events in assigned regions and ensures that tour programs are properly and consistently presented.

• Responsible for the production and maintenance of the shore excursion collateral, including but not limited to; tour descriptions, operating plans, printed and visual media, contracts, insurance certificates, tour operator restrictions, pricing master, and online content.

• Analyze weekly queries from system, shipboard and shore side management, and report on key performance metrics recommending to management suggested courses of action to maximize revenue and guest satisfaction.

• Communicates tour content, pricing and specifics of tour programs to all internal/external venues for sales/promotional purposes.

• Provides support to call centers, internal/external sources regarding tour program.

• Create training documents for presentations within or outside of the organization.

• Coordinate, review and approve with all relevant parties lecture/presentation content.

• Handle all details with tour operators/retailers/media teams, on maps, changes to shopping program, shuttle drop offs, operating plans, etc.

• Assist with performing site inspections.

• Monitor and handle complaints and queries from guests or staff regarding retailers on the shopping program.

• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their leadership.

Qualifications:

• Associate of Science degree in hospitality, tourism, business administration or related field or equivalent years of directly related shore excursion/tourism experience.

• At least two (2) years of experience in Global Tour Operations and/or planning or supporting tour program development.

• Understanding of Global Tour Operations in-house management/IT systems is desirable. Experience with AS400 preferred.

• Good understanding of international destinations.

• Excellent communication, time management and writing skills.

• Ability to analyze trends and pricing/cost data.

• Excellent computer skills: Microsoft Office.

• Must be able to work independently as well as a team member.

• Ability to communicate effectively both verbally and via email.

• Must be proficient in both written and verbal English skills with a second language (Mandarin) preferred.

• May be required to travel for training or conventions 25% of the time.

• Stay aware of world events and the affect they may have on ship calls and corresponding tour operations.

• Remain informed of industry trends and events via review of trade journals and other industry communications / forums / etc.

Join our team as aAccount Executive, Product Development. Once you apply, it will take you 10-15 minutes to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 30-60 days. During this time, you can view your application status on our career site.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

Job Type: Full-time