Front Desk Agent

We are seeking a friendly and energetic Front Desk Agent with a passion for serving with excellence to be part of our team at ME Miami.

This opportunity is unveiling within the Miami downtown scene. ME Miami is the perfect destination in the Sophisticated Epicenter of the new Downtown Districts – Arts, Concerts, Marina, Culture, Financial, Sports & Design. This lively modern luxury hotel is an extension within a Hotel and Hospitality Company with a diverse portfolio of hotels worldwide. THE STORY OF ME BY MELIA, TOLD THROUGH EVENTS, CREATORS, STAFF & DESTINATION GUIDES. #THEMEPEOPLE https://themepeople.melia.com

ME for You Main duties (but not limited):
Review information and know the daily situation (room availability, arrivals, events, groups, VIPs, relevant communication)

Operate switchboard

Relay guest requests and follow through within standard time

Make payments, post charges, enter amounts into computer, and balance accounts at the end of each shift

Assist guests with check-in, check-out, room changes, rate changes, adjustments, keys and forms of payment

Assign guest rooms according to reservation, rate or request following established procedures

Promote room upgrades (up sell)

Maintain communication with housekeeping regarding room status and assignment of rooms

Obtain and maintain credit information

Ensure billing is correct

Run various reports at beginning and end of shift

Maintain accurate guest folios, including services and charges in addition to the room

Follow all hotel and departmental policies and procedures

Maintain communication with supervisor (notifying of potential problems and requesting assistance)

Answer any incoming calls and forward or assist

Assist Concierge and Bellstand when appropriate

Abilities Requirement:
Basic reading, spelling, and math skills

Ability to work flexible shifts, weekends and holidays,

Ability to stand and walk for extended periods of time,

Ability to communicate courteously and work effectively with all people

Working experience with computer systems, OPERA