Franchised Front Desk Agent

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply online at:
https://recruiting.ultipro.com/TUR1002/JobBoard/d4c1a359-bdbc-49f1-b6d1-2584d976f74e/OpportunityDetail?opportunityId=7788c70a-fa4a-4123-bb08-27f997c2ddb1

Qualifications

Additional Information:
This hotel is owned and operated by an independent franchisee, Turnberry Associates. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

A rewarding and challenging experience awaits you as a Turnberry Associates team member. We are one of America’s premier real estate development and property management companies. Founded more than 50 years ago, the company’s diverse projects have revolutionized the living, working, leisure and shopping habits of millions of people across the country.

Turnberry Associates has built over 20 million square feet of retail space, more than 7,000 luxury condominium and condo-hotel units, 1.5 million square feet of class “A” office space, in excess of 2,000 hotel and luxury resort rooms, as well as a number of exciting new projects currently in various phases of development.

Join our entrepreneurial team of professionals as we continue our pursuit of excellence. If you excel in a fast-paced environment, possess a strong work ethic and are passionate about achieving distinction then join a team that will facilitate your zeal at Turnberry Associates.

Turnberry Associates is a drug-free workplace and equal opportunity employer.

Position Overview:
Responsible for taking care of guest requests at front desk/reception

Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service

Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested

Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service

Promote Turnberry Hospitality and brand-specific marketing programs

Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy

Quote and be familiar with room and rate availability for current and future dates

Accept reservations, changes and cancellations, as needed

Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage

Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service

Prepare daily reports and block special requests

Keep all support departments informed of necessary information or requests

Handle safety deposit box requests; including distributing, giving access to and closing procedures

Answer phones according to service standards and within 3 rings

Complete key packets and vouchers, and to modify registration cards

Reconcile transactions at the close of the shift and cash out.

Have thorough knowledge of hotel facilities, hours of operation and special service codes

Handle hotel emergency procedures and situations with maturity and professionalism

Perform tasks and projects as delegated by the Front Office Manager

Other duties and responsibilities as assigned

The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

Maintain a safe work environment for co-workers and a safe hotel for guests

Qualifications, Job knowledge, Experience, Skills, Abilities:
Previous front office or hotel experience preferred

Ability to speak foreign languages preferred

Ability to work with computers; prefer previous PMS experience, MS office experience

Ability to perform accurate moderately complex arithmetic functions using a calculator

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests

No special licenses or certificates required

The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.

Ability to handle cash and credit transactions

Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Ability to multi task and handle stress in busy periods

This company is an equal opportunity employer.

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