Data Analytics

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Overview

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At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

The Data Analytics role will act as a thought partner to a broad team of stakeholders. This is a foundational role that will empower teams to move faster with making data-based decisions for the business. We’re looking for a high-energy Analyst with high attention to detail, and desire to develop higher-order analytical skills.

Recent examples of our projects include:

• Improved Gross Margin by identifying key drivers of infrastructure cost, segmenting customers based by their Gross Margin and developing initiatives to address infrastructure cost overspent
• Streamlined incident handling by building automated dashboard to generate email list of affected customers; this saved hours of Engineering and Analytics time per incident
• Supported Customer Happiness initiatives by defining SLA (Service Level Agreement) metrics, developing data pipeline to incorporate business logic in metrics calculation and operationalizing seamless report updates and delivery

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What you’ll do:
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• Define relevant metrics for internal teams and develop tools and dashboards to make these metrics widely accessible and used across the organization
• Formulate insights to drive improvements in product, process, and approach based on in-depth data analysis
• Build and maintain data visualizations that empower decision-making across all Segment teams
• Perform ad hoc analyses of varying depth to support strategic initiatives and answer questions arising in the day to day business

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You’re a great fit if you…

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• You have 2+ years of experience in Analytics at a growth stage startup AND/OR experience in premier management consulting, PE/venture, or investment banking
• You have validated experience writing queries
• You have working knowledge of statistical methods
• You have experience using data visualization tools to convey quantitative results clearly

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Bonus Points:
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• Degree in Statistics, Mathematics, Operations Research, CS, Econometric or related field
• Experience with Salesforce and marketing tools

This role requires being **full-time** in our San Francisco office

As a proud equal opportunity employer, we’re committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don’t just accept difference – we celebrate you being who you are for the benefit of our employees, our products, and our community.