CUSTOMER SERVICE REPRESENTATIVE I

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Posting Number: 19506

Division: Public Services

Workdays & Hours: Monday – Friday 2:00 p.m. – 10:30 p.m.*

• Rotating Weekends and Rotating Holidays*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has a full-time employment opportunity available for individuals who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

Collection of fines, processing payments by cash, check, credit card and wire transfer.

Process Parking Payments and schedule hearings.

Data entry of payment and fees in the Court’s case management system.

High level of direct contact with the general public, attorneys, court staff and law enforcement.

Dissemination of court information as required.

Data entry of court records and transactions.

Scanning of court documents into the Court’s case management system.

Periodic rotation to alternate Court locations and/or sections.

Other administrative and customer service related responsibilities as assigned.

Must submit to annual background checks

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone.

Must be able to work rotating weekends and/or holidays as needed. Must be able to travel to another court location on short notice

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Basic Knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service related experience is required.

Associate’s degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS

None

PREFERENCES

Preferences may be given to candidates that are: Bilingual in Spanish. Familiar with Court System Management and Resource Technology (CSMART) and its functionalities; that have documented heavy cash handling experience; heavy customer service experience as well as knowledge of court policies and procedures; and excellent verbal and written communication skills.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. The salary range for this position is:

PAY GRADE 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832/393-7222.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

If you need special services or accommodations, please call TTY 7-1-1.