BARC Customer Service Representative

Posting Number: 19505
Section: Customer Service & Licensing
Workdays & Hours: Customer Service Friday – Tuesday 9:00 AM – 6:00 PM*
Licensing Saturday – Wednesday 9:00 AM – 6:00 PM*

• Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
BARC Animal Shelter and Adoptions is Houston’s municipal animal shelter and adoption center. BARC is looking for applicants that possess:

• A professional attitude in a fast-paced work environment
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Capable of handling complaints and unpleasant customers.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Possess a strong work ethic and team player mentality.

RESPONSIBILITIES:

• Work consists of following up and resolving all customers’ requests accurately, investigating specific situations, ensuring all are resolved professionally and adequately while providing detailed transcripts in the system to track all work.
• Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, Licensing etc.)
• Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.
• Compiles and maintains accurate reports and data entry records of services rendered.
• Records accounts of exchanges as well as original correspondence to customers.
• Works on special assignments and at organized events to promote BARC and educate citizens within the community.
• Performs other special duties and projects as assigned.

WORKING CONDITIONS
This position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 10 pounds. Minor discomforts of some animal odors.

EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.

EXPERIENCE REQUIREMENTS
Two years of administrative or customer service experience are required.

LICENSE REQUIREMENTS
None

Preferences shall be given to candidates that possess excellent customer service skills; working with the public; and working with animals.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

SELECTION/SKILLS TESTS REQUIRED None
However, the Department may administer a skills assessment test.

SAFETY IMPACT POSITION No
This position is subject to random drug testing if a promotional position; candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-7238.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

If you need special services or accommodations, please call TTY 7-1-1.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.