CUSTOMER SERVICE CLERK

Description of Duties/Essential Functions
Houston Public Library (HPL) is a seeking energetic, flexible, team-oriented person with a passion for customer service to work as Customer Service Clerk with an international services focus in our neighborhood libraries. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.

The Customer Service Clerk (International) will:

• Enjoy working with a culturally diverse community and apply an energetic and enthusiastic approach to attracting newcomers to the Houston Public Library;
• Lead and coordinate English classes (ESOL), Citizenship classes, adult literacy classes and Passport service assistance;
• Play an active role in connecting underserved populations to library and community resources and opportunities;
• Assist with planning and implementing special events;
• Greet and interact with customers at the customer service desk to find basic information and library materials;
• Facilitate the use of the public computers and laptops, and troubleshooting technology-related issues;
• Provide information regarding library services, programs, policies, and procedures;
• Retrieve library materials for customers and shelving returned materials;
• Collect fines and fees using computer-based software; and
• Work one evening a week and every other weekend (Saturday and/or Sunday).

Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our 37 Neighborhood Libraries and Central Library, please visit www.houstonlibrary.org/hpl-locations.

HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries spread out across the Houston area.

WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS
Six (6) months of clerical / customer service experience are required

LICENSE REQUIREMENTS
None.

Preference will be given to those who have:

• Proficient computer skills and working knowledge of Microsoft Office;
• Experience working with people of diverse backgrounds;
• Ability to communicate effectively orally and in writing;
• Strong interpersonal skills and the ability to collaborate with others;
• Ability to build positive relationships with community partners; and
• To better serve our diverse communities, fluency in a foreign language and/or experience providing ESL instruction is highly preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

SELECTION/SKILLS TESTS REQUIRED None
However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 10

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm. or call 832-393-4897.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations, please call TTY 7-1-1.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.