Consumer Electronics Account Representative

As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. But the same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.

Are you the “go-to” guy/gal for getting stuff done? If so, you might be just the kind of person our dealers and distributors want to talk to. Consumer electronics account representatives at Garmin work with specific accounts to help them get what they need from us. They alert their clients of new products and promotions, take orders, ensure deliveries and even coordinate returns. If you’re a people-pleaser with a least 1 year of customer service experience and a gung-ho attitude to get stuff done, then apply today. We’re looking for a full time Consumer Electronics Account Representative for our Olathe, Kansas headquarters.

We are looking for a full time Consumer Electronics Account Representative for our headquarters in Olathe, Kansas. In this role you will inform customers of unit prices, shipping date, inventory availability, anticipated delays, and any additional information needed by customer, answer and handle customer phone calls, faxes and emails to ensure customer requests are processed and accurately enter orders into Oracle, verifying that customer purchase orders matches Oracle order & communicate any variances to customer. Other essential functions include:

Follow up on orders to ensure delivery by specified dates, run open orders report as requested

Process and follow up with customer requests, inquiries and complaints in a timely manner

Communicate with Order Analyst, Production, Sales, Shipping, Warehouse and any other personnel needed to assist in the processing of the customer orders

Follow up on miss-shipped orders and complete shipping discrepancy form

Follow up on damaged orders and complete the incident form

Issue Return Material Authorizations and credit memos when applicable

Recommend the sale of additional or required merchandise to customer

Qualifications

Qualified candidates will possess a high school diploma or GED, minimum of 1 year previous customer service experience and demonstrate proficiency and effective ten key skills. Other requirements include:

Demonstrated strong and effective verbal, written, and interpersonal communication skills

Must be team-oriented, possess a positive attitude and work well with others

Ability to prioritize and multi-task in a flexible, fast paced and challenging environment

Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision

Demonstrated proficiency using Microsoft Office Suite

Candidates who are fully knowledgeable in all aspects of an order entry system and/or possess a thorough understanding of Oracle management, order administration experience in a business to business environment, Electronic Data Interchange (EDI) experience and a college degree; or 3+ years related experience and/or training are preferred. Bilingual in Spanish, French and Portuguese is highly preferred!

At Garmin, we like to laugh, have fun and work hard. It comes easily when you work on cool products with hard-working individuals who share the same passion. We offer numerous opportunities to get involved – kickball anyone? – and believe strongly in a work-life balance so your creativity can flow.

Our benefits are designed to lead an evolving marketplace, support innovation and encourage a healthy balance between work and life. They allow our associates to make their own decisions about their wellbeing and future and consistently rank Garmin as a top tier benefits provider when compared to other high-tech employers. We offer a choice of high value medical, dental and vision plans with low or no premiums, to fit your and your family’s preferences. In addition, Garmin’s financial benefits include a generous 401K retirement plan that provides 5% of pay base contribution plus a match of 75 cents for every dollar you contribute to a maximum of 10% of your compensation. The employee stock purchase plan allows for shares to be bought at a 15% discount. Garmin offers many other benefits and perks ranging from wellbeing initiatives, educational assistance and career development, community charity support, and employee discounts just to name a few.

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