Airport Butler – Concierge-IAH

Airport Butler is a premier Concierge company providing signature services to passengers in Airports all over the United States and Canada. The offering is independent from airlines and customized for any passenger, regardless of traveling class, who wishes
personalized service and extra care when arriving, departing or connecting through an airport. We offer our services to executives, inexperienced travelers, families, Senior Citizens, celebrities and small group travel. Our clients buy these services via our
website, reservation center and travel agencies.

Whether adding an extra touch of comfort, convenience, or sense of luxury, an Airport Butler exceeds our client’s expectations by executing white glove service in a fast-paced environment!

Pay for Concierge: $18.00 per hour, mostly part time – approximately 20-32 hours/week

Key Tasks for Concierge:

• Key responsibility is to ensure total client satisfaction

• Greet and assist clients curbside, at airport gates, or arrival halls and escorting them to their desired next points within the airport.

• Knowledgeable about all airport amenities such as restaurants, services, retail locations and airline ticket counter and gate information.

• Develop and maintain professional rapport with regulating agencies and airlines within the airport

• Exhibit upmost confidentiality with clients and client information

• Maintain strict adherence to escorting protocol within the airport

• Utilize the reservation system (GDS) for managing all client services

Requirements Exigences

Preferred Qualifications for Concierge:

• Multi-lingual

• Fluent in Spanish, Portuguese and English, strongly preferred

• Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills

• Passion for serving customers

• Demonstrates the ability to have proactive problem solving techniques

• Demonstrates ability to collaborate with other employees to overcome abnormal situations

• High level of cultural awareness

• Direct experience in higher end or VIP services in the hospitality industry in order to recognize the high value customer

• Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations

• Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient and comforting service

• Adapt to an ever-changing environment and be resilient

Requirements for Concierge:

• Possess at least a High School Diploma/GED equivalent and be 18 years of age and possess current authorization to work in the US

• Ability to work under pressure with a minimal supervision

• Must wear company uniform as prescribed and conform to all grooming standards

• Must be able to stand and walk for long periods of time and lift to 70 lbs

• Must, after training, be able to efficiently use Airport Butler’s automated reservation system

• Must be able to work shift work including irregular shifts and overtime, holidays and weekends

• Must be flexible in work schedule to match the demand for services

• Airport and/or Airline hospitality service experience would be a strong asset

Airport Butler is a brand of Airport Terminal Services, Inc.

M/F Disabled and VET EEO/AA EMPLOYER

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP
  here .
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access
  to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure
  is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.