Wheelchair Attendant

Job Summary

Position: Wheelchair Attendant

TIPPED POSITION: $7.25 + TIPS

Potential Earnings up to $20,000 a year.

Position Objective: To fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who wish wheelchair assistance for their comfort.

General Qualifications:

• 18 years of age
• Customer Service Experience (Quality Service = MORE TIPS)
• Reliable transportation
• Eligible to work in the United States
• Must be able to pass an FBI Clearance Background Check

Primary Duties and Responsibilities:

• Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
• Be alert to any premises hazards which could cause an accident (carpet tears, “lips” in jetways, etc…) to ensure safe transports.
• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc…)
• Assist passengers at baggage claim as may be necessary
• Dependent upon airport, coordinate with dispatcher for assignments
• Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Interact with passengers in a positively interpersonal way
• Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc…)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
• Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while in the course of transporting a passenger
• Complete Wheelchair Logs to create a business record of all “pushes”

Knowledge, Skills, and Abilities Required:

• Ability to read and speak English fluently
• Ability to ensure a safety-first alertness for every passenger
• Ability to professionally and positively manager irate, complaining, and/or challenging passengers: ability to interact professionally at all times
• Ability to push persons varying weights
• Ability to stand/walk for extended periods of time
• Knowledge of safety requirements and expectations
• Knowledge of passenger checkpoint screening processes

Benefits:

Medical, Dental, Vision benefits offered.

Job Type: Full-time

Salary: $15,000.00 to $20,000.00 /year

Experience:

• customer servi: 1 year (Required)

Education:

• High school or equivalent (Required)

Language:

• english (Required)