VP Customer Experience Services

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career.

Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Current Need

As a senior leader in the McKesson Enterprise Technology and Services (ETS) organization, this individual will lead the Customer Experience Services(CES) role. The individual will be responsible for overseeing the CES value chain and will lead a team of individuals to support new CES processes, development and Change.

This position can be located in our Alpharetta, Scottsdale or Irving office.

ETSMCK

Position Description

The individual will reside in our Business Solutions team and partner heavily with our other Service leads. The lead will be fully accountability for business service(s) – cost, quality, experience, satisfaction. And will oversee executive engagement with BU leaders to align business/service strategy, govern backlog, address service opportunities. The individual will be accountable for overall service strategy and roadmap and will sponsors agile Epics and Initiatives. They will be responsible for establishing and continually messaging service vision and priorities. The individual will lead teams and support transition to service, agile, cloud. The lead will collaborate with other platform and Business Service leaders to validate service alignment, common service priorities and supporting capabilities.

The individual will lead a team of 25+ People

Key success characteristics:

• Leader responsible for supporting the Customer Experience strategy at McK. Understanding of Salesforce Automation, Order Processing and Support. Understands sales strategies and our market dynamics. Key collaboration with our MDS businesses.

Qualifications

Minimum Requirements

10+ years experience in project management, including 7+ years managerial experience.

Critical Skills

Understanding of Salesforce Automation, Order Processing and Support. Understands sales strategies and our market dynamics.

Demonstrated understanding of primary customer engagement touchpoints and underlying business processes — includes Salesforce Automation, Order Submission and Processing, Sales Support, Customer Support

Strong understanding of core technology, specifically Salesforce.com, SAP Hybris, EDI, Contact Center

12+ years’ experience

10 years of IT experience

10+ years in a leadership role with increasing responsibilities

Proven track record of leading effective teams

Leadership

Strong communicator

Collaborative

Decisive

Financial Savvy

Business Acumen

Additional Skills

MBA desired

Education

4-year degree or related field or equivalent experience

Physical Requirements

General Office Demands

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Primary Location

: United States-Georgia-Alpharetta

Other Locations

: United States-Texas-Irving, United States-Arizona-Scottsdale

Job

: Project Management

Organization

: McKesson Corporate

Schedule

: Regular

Shift

: Standard

Job Type

: Full-time

Day Job

Job Posting

: Mar 30, 2017