VoicePro Reservation Agent

As a VoicePro Reservation Bilingual Agent, you will answer incoming calls and provide descriptive information regarding rooms, accommodations, rates, amenities, special packages and guest services, on behalf of properties across The Americas including independent hotels, luxury resorts, and large global brands, all while delivering excellent customer experiences.

Our Reservations Center is an efficient, fast paced, and exciting environment in which you will receive reservation calls from all over the world. This position offers a competitive hourly base rate plus the opportunity to earn $500.00+ per month or more from performance based incentives, earn up to $15-17/hr ( including incentives and base pay rate) . New hires are immediately eligible for medical benefits with no waiting period and there are many opportunities to learn and to grow your career with TravelClick!

If you are an outgoing and persuasive person, with experience in customer service or sales roles in hospitality, travel, retail, restaurants, and/or call centers, you will fit in wonderfully among our sales and service driven team.

VoicePro is a 24×7 call center; therefore, we are hiring for all shifts and looking for someone with open availability! This position is located in our Orlando, Fl office. No remote opporunities for this position.

Responsibilities

Drive revenue through the selling and up selling of reservations, room types and additional items.

Provide quality customer service on every call.

Answer customer inquiries, providing professional assistance to potential and existing guests on every call.

Provide detailed descriptions of destinations, resort accommodations and products.

Provide accurate pricing on all products i.e. accommodations, airline and packages.

Suggest products to enhance stay and enjoyment.

Up sell products and accommodations whenever possible.

Accurately input all data required to complete transactions.

Operate multiple computer applications accurately and effectively.

Meet and or exceed defined sales goals and targets.

Qualifications

Excellent listener and communicator

Proven track record of efficient problem-solving

Ability to successfully multitask in fast paced environment using multiple computer applications

Proven strong sales, service and closing skills with the ability to overcome objection

Background in the travel and trade industry

Fast paced work environment

Hospitality and Service Minded

Sales and Service Driven

Fluency in another language such as Spanish, Portuguese or French is a plus

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