Virtual Concierge

We are looking for a reliable virtual concierge to provide outstanding customer service. In this role, you will be responsible for fielding and fulfilling personal errand requests.

RESPONSIBILITIES

• You will strive to meet or exceed the expectations of the Client by providing service beyond expectations.
• Run errands off site, such as shopping, taking client cars for service, waiting in client homes for vendors, pet care, and more.
• Position requires travel in assigned city and surrounding areas. Mileage will be reimbursed. Reliable transportation is required.
• You will be responsible for taking care of our clients’ requests, catering to their needs and expectations and respecting internal policies.
• Follow up on services rendered and document all request activity to assure client satisfaction.
• Participate in achieving team goals and offer support to teammates whenever necessary.
• Adhere to company and client procedures and policies
• Attendance and punctuality.

REQUIREMENTS

• Passion for and demonstrated proficiency in delivering exceptional service consistently
• Familiarity with the assigned City/surrounding area
• Must have valid driver’s license, vehicle registration and reliable transportation
• Must be comfortable driving client vehicles
• College degree and/or previous experience in Hospitality, Customer Service, or Travel and Tourism industry is preferred
• Strong attention to detail
• Problem solving and decision-making skills
• Organizational skills and respect for deadlines
• Possess an exemplary positive attitude and professional demeanour
• Proficient in PowerPoint, Word, Excel, and Outlook

EEO

John Paul is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

As a finalist for a job, a criminal background check, motor vehicle check and/or fingerprints may be performed. The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist.