Part-time Front Desk Agent

Overview

Hotel Granduca Austin is the newest jewel in the Granduca Hotels Group. The luxurious nine-story hotel sits atop the breathtaking hillside on Bee Caves Road and Loop 360 in beautiful Westlake, just minutes from downtown Austin.

With 194 beautifully designed guest rooms and suites, five state of the art meeting rooms, as well as a stunning ballroom seating up to 220 guests, this exquisite luxury hotel is the only hotel in Austin to receive the Leading Hotels of the World designation.

Experience the architecture and decor reminiscent of private villas, as Hotel Granduca Austin provides the perfect destination for events, special occasions, luxurious accommodation.

Visconti Ristorante & Bar offers a unique and memorable dining experience with its Northern Italian fine cuisine for breakfast, lunch and dinner.

The part-time Front Desk Agent will receive our guests in a warm and engaging manner, assisting with a flawless check-in and check-out process. The Front Desk Agent will also perform billing and cashiering tasks; and graciously handle any guest request, in accordance with Hotel Granduca service standards and procedures.

To accomplish this job successfully, an individual must be able to satisfactorily perform, with or without reasonable accommodations, each essential job function. Reasonable accommodations may be made to enable qualified individuals with disabilities to successfully perform the essential functions of the job.

Responsibilities

Greet and communicate with guests, fellow associates and vendors in a cordial and professional manner
Accurately check guests in and out of the hotel
Create a warm and welcoming atmosphere for all guests
Handle billing and transactions on guest’s folio, obtaining method of payment for reservations
Perform room escorts and explain hotel features and services
Resolve guest complaints, ensuring maximum customer satisfaction
Perform duties and maintain the demeanor that reflect Hotel Granduca culture and exceed LHW standards
Anticipate guest needs, respond promptly and acknowledge all guests
Maintain updated knowledge of hotel amenities and services, hours of operations, rates and special packages & promotions
Keep assigned bank secure at all times and ensure accuracy of contracted monies
Answer department telephone within 3 rings and using proper telephone etiquette
Communicate pertinent guest information to designated departments
Assist others departments as required
Practice the Hotel’s Core Values and 3 Steps of Service
Maintain a clean and organized work area throughout the entire shift
Maintain a professional and neat appearance according to Hotel Granduca guidelines
Perform other duties as assigned

Qualifications

High school graduate or equivalent
At least 1 year related experience in a full-service or luxury hotel
Knowledge of multiple languages preferred
Knowledge of Hotel PMS an asset
Must be willing to work a flexible schedule, including weekends, evenings and holidays
Computer skills required, with proficiency in Microsoft Office – Word, Excel, Power Point
Must possess excellent time management skills
Excellent communication skills and command of English required – verbal and written

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, disability, veteran status and other legally protected characteristics.