Team Leader » EltasJobs

Overview

Job ID:

49672

Job Sector:

Banking

Country:

South Africa

Region/State/Province/District:

Gauteng

Location:

Simmonds

Job Details

Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

Active management to plan, supervise and control the activities of a given Trade team by ensuring that all controls for effective handling and/or processing of trade transactions in accordance with international standard banking practice, rules and regulations with a view of avoiding reputational and financial risk for the Standard Bank Group.

Key Responsibilities/Accountabilities

Ensure that due diligence checks are conducted and special instructions are complied by performing mini-audits

Ensure that commission is monitored, timeously recovered and reported by staff to ensure no revenue leakage

Scrutinise, action and annotate all reports correctly and timeously

Verify and approve all transactions in line with limits of authority which are above staff limits

Arrange staff release limits (permanent and temporary) and function access in accordance with levels of competency

Follow Refund process and ensure that all supporting documentation included and necessary approvals have been obtained and all forms have been completed correctly

Identify and mitigate all risks to ensure that losses, incidents, refunds are kept at an absolute minimum

Consolidate and analyse the productivity report and use the data to address productivity issues in daily Connects

Adhere to ISO quality policies

Refer and log all Service Breakdowns and identify the root cause

Action daily forex settlement suspense account and ensure proper reconciliation thereof and also monitor staff to ensure that no entries are outstanding on a daily and monthly basis

Continuous monitoring of workflow inboxes for self and staff and assigning of work to staff in other areas where applicable.

Monitor all SWIFT rejections by scrutinizing the relevant reports

Correct, timeous and accurate submission of management reports

Identify the skills gap within the team and ensure that the competency matrix is updated on the agreed frequency

Monitor and track staff performance and ensure team delivers against set goals

Adhere to of Group policies, values and ethics and ensure that these are understood by staff

Reward and recognise staff through on the spot rewards, customer service stories and beyond excellence awards

Handling conflict effectively within the team

Oversee on-boarding and exit staff

Hold return to work interviews for unplanned leave and address any trends

Assist and support management in driving changes in areas

Aid staff with the business investigation and reporting of production issues and follow the escalation matrix where required inclusive of system issues

Ensure that staff have all relevant equipment (laptops, desktops, printers, stationery etc.) to fulfil their job and request access to all relevant system applications

Be involved in the business continuity plan and assist in identifying critical staff and processes in the event of a disaster or exercise

Provide roll call of staff and update management on all production issues

Ensure that all checklists (both manual and system) are completed at the required frequency

Update management on known issues within the team

Report all risk incidents to Operational Risk and Control and ensure completion of root cause analysis on all incidents

Adopt new processes in line with industry changes

Follow laid down processes to avoid repeat findings

Identify Combatting Terrorist Financing (CTF), Financial Intelligence Centre Act (FICA) and Anti Money Laundering (AML), Sanctioned affected transactions that would require additional approval to determine internal compliance regulations

Refer all suspicious transaction as per Suspicious Transaction Reporting (STR)

Application and adherence to the regulatory rules and directives including but not limited to SARB Excon, SARS, Sanctions and Compliance and ICC publications

Effective communication and timeous responses to stakeholders

Monitor staff adherence to Service Level Agreements

Encourage ways to continuously improve service within the team

Investigate and report service breakdowns which are identified and implement remedial and preventative actions

Identify and refer opportunities/leads

Provide internal and external stakeholder education on operational requirements

Monitor and control expenses such as stationery, telephone and entertainment costs

Effective planning and workflow management to ensure no excessive taxi, overtime and training costs

Reconciling and monitoring courier costs

Preferred Qualification and Experience

Matric

Bachelor’s Degree

Certified Documentary Credit Specialist (CDCS) and/or Certificate in International Trade Finance (CITF) and /or Certificate for Specialists in Demand Guarantees (CSDG)

Corporate Banking

7-10 years experience required to demonstrate practical knowledge and understanding of the complex issues associated with Trade products, parties, processes and rules that underpin Trade transactions. As well as the ability to manage Trade transactions and identify irregularities, by applying knowledge of processes, ICC rules and Trade terms.

Experience with Risk Control Self Assessments, Key Risk Indicators, identifying incidents, performing root cause analysis, risk controls

Experience with spot transactions, forward exchange contracts, options, swaps, foreign currency accounts, Nostro and Vostro accounts, exchange rates, balance of payments, exchange control, reconciliation, SWIFT concepts, trade finance, have knowledge and experience of all trade products, Customer Relationship Management (CRM), Sanctions/compliance

People management including ,conflict management, coaching and mentoring staff, driving reward and recognition in the team and ensuring appropriate disciplinary action taken where required

Knowledge/Technical Skills/Expertise

Written Communication: Ability to express ideas by means of clear and effective writing, in order to support professional communication internally within the Bank and externally.

Business Administration Skills: The ability to coordinate multiple administrative activities in to enable the efficient operations of a department.

Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.

Presentation Skills: The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.

Product Knowledge: Knowledge and understanding of the features, benefits and pricing of the Trade products and services on offer to business banking and corporate banking customers.

Continuous Process Improvement: The ability to review existing processes with the view to find better ways to execute tasks on a continuous basis.

Banking Process and Procedures: Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions.

Client Servicing: The ability to respond to client requirements, queries and complaints and log order entries into relevant company system.

Query Resolution: The ability to handles queries effectively and formulate appropriate responses.

Occupational Health and Safety: The knowledge and understanding of regulatory requirements that govern the safety and health of employees who work in company buildings.

Coaching and Mentoring: The knowledge and skills required to direct, instruct, and train an employee/s with the aim to fulfil a goal, in order to develop specific skill/s in an enthusiastic, motivating manner.

Performance Management: The ability to apply processes and principles related to performance contracting, rating, rewarding and improving employee performance.

Recruitment Competency: Ability to apply processes and practices related to attracting, identifying and selecting candidates into positions that are vacant.
Employee Relations, Health and

Employee Relations, Health and Wellness: Able to systematically identify, analyse and resolve existing and anticipated employer-employee related problems in order to reach optimum solutions in a timely manner.

Training provision: The ability to plan, implement, manage, record and report on soft skill and technical learning interventions.

Stakeholder Management: The ability to identify and engage with all the key stakeholders in the project life cycle.

ISO9001: Knowledge and understanding of the formal international frameworks for measuring and monitoring quality.

Root Cause Analysis: Knowledge and application of techniques that can be applied to determine the cause of process or control failures.

Operational Planning: The ability to translate the organisation’s vision and long term goals into medium and short term deliverables.

PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to TransactionFraudOpsSA@standardbank.co.za