Shoreline Support Specialist

Reporting to the Information Technology Director and located in Shoreline, the Shoreline Support Specialist provides first and second tier support to customers on a variety of technical issues in a 24 hour environment. This position will provide services primarily to the Shoreline Fire Department. The incumbent ensures proper operation of computer related systems and adheres to NORCOM IT policy, standards, and procedures in mission critical environments. This includes receiving, prioritizing, documenting, and proactively resolving end user help requests via phone, email or other messaging systems. An individual in this position must make sound and reasonable decisions in accordance with laws, ordinances, regulations, and established procedures. They will also perform a wide variety of duties and responsibilities with accuracy and speed under a deadline, maintain current technical expertise in an environment of rapidly changing technology, utilize current techniques when implementing office automation solutions; and communicate effectively both orally and in writing. Visit our website for more information:

http://www.norcom.org/employment.cfm.html

Job Type: Full-time

Salary: $92,199.00 to $98,707.00 /year