Senior Support Engineer

Technical Support Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis throughout the year.

Essential Functions:

• Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem solving skills
• Independently diagnose and resolve problems within our sphere of the customer environment
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.

Desired Skills and Experience:

• 5+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and VMware administration.
• Must have outstanding problem solving skills.
• Must have good technical knowledge of Linux/Unix, VMware, Hypervisors and Backup methodologies.
• Systems Administration background.
• Understanding of Windows Hyper-V, Exchange, SQL is a plus.
• Experience with scripting languages (Python, Perl…) is a big plus.
• Cloud architecture, AWS, AZURE, etc.
• Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
• BS Degree in Computer Science or related field preferred

Job Type: Full-time

Salary: $90,000.00 /year