Senior Implementation Specialist – Atlanta, GA

The primary role of the Senior Implementation Specialist is to train customers to effectively utilize the iBuyEfficient online purchasing system to purchase products from Avendra contracted suppliers while adhering to the client’s rules for system utilization. S/he is responsible for the successful user adoption of iBuyEfficient for both new and existing customers. This position also participates in special assignments designed to position the department as an eCommerce operational center of excellence.

Primary Responsibilities of the Senior Implementation Specialist

• Conduct iBuyEfficient and supplier education training via onsite visits and webinars
• Assist with training and development of new eCommerce Department associates
• Provide internal support and closely collaborate with the eCommerce team to expedite set up and user access to ibuyefficient.com
• Provide ongoing system training and support to new and existing customers
• Maximize user adoption through documented plans and actions
• Maintain ongoing knowledge of the iBuyEfficient system, Articulate, eRM, Workfront, and other department-approved software utilities
• Quickly identify challenges, resolve concerns from customers, and escalate issues as needed to ensure quick resolution

Role Requirements of the Senior Implementation Specialist

• Excellent oral and written communication skills (Bilingual a plus, such as Spanish)
• Ability to explain technical information to non-technical persons
• Superior training and presentation skills
• Proven analytical skills with attention to detail
• Strong problem resolving skills
• Above average Outlook, Excel and Webinar presentation skills
• Excellent personal organizational and time management skills
• Ability to work independently and as part of a team
• Ability to effectively multitask and prioritize by managing multiple projects and tasks
• Ability to adapt in a rapid growth environment
• Must be able to work out of a home office

Overnight Travel Requirements: Percentage more than 75%, length: 3-5 nights per trip

Years of Relevant Experience: 3-5 years of experience

Education Requirements: BS/BA in relevant field or equivalent years’ experience

What we want you to know about us:

Knowledgeable and skilled associates are the backbone of industry leaders like Avendra. With our collaborative culture, associates are encouraged to learn, ask questions, take on new challenges, and understand different perspectives. Our associates take pride in their work and endeavor to provide the best solutions. Our team of smart and motivated associates has been our true key to success over the past seventeen years.

Once selected to be a part of the Avendra team, associates go through a thorough onboarding process. All associates are encouraged to take advantage of opportunities to develop current skills and learn new ones. Internal and external training opportunities as well as tuition reimbursement are available.

To support our associates, we strive to have superior benefits and a rewarding and supportive work environment.

• Several medical plan options that offer great affordability along with dental and vision coverage
• 401 (k) plan
• Generous time off policies – including paid parental leave and nine paid holidays
• Matching gift program
• Tuition reimbursement
• Associate Purchasing Program where associates can purchase discounted products and services through our customer and supplier partners
• Social committee that offers an assortment of activities for associates to participate in throughout the year
• Rewards and recognition
• Charity Days where each department supports a local community organization with their time