Quality Assurance – Body Product Engineer

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

The Product Quality & Service Support team is looking for a highly motivated candidate for a Product Engineer position in the Customer Quality Services, Vehicle and Component Quality (VCQ) – Body Department.

The Product Engineer will be responsible for communicating honestly and objectively with Toyota management and Japan staff, field organization members, department and divisional affiliates/associates, and external representatives.

Reporting to the Supervisor ,the person in this role will support the Quality Assurance department’s objective to maximizing overall vehicle and component product quality, customer satisfaction, brand loyalty, and repeat purchase of Toyota/Lexus vehicles.

What you’ll be doing

Lead Early Detection/Early Resolution (EDER) through the following ways:

• Provide technical expertise in the identification and resolution of body related product quality issues
• Use field information and technical source to identify field quality problems and have them investigate/counter-measured by responsible divisions (plant, design, supplier, distributor, etc.).
• Review/process field reports
• Daily review and investigation of warranty return parts to conduct ERED
• Travel with short notice for genchi genbutsu (go and see) to reduce time between first report of quality problem to the customer being satisfied
• Handle and coordinate multiple quality issues from detection to closure

Qualifications

What you bring

• Bachelor’s degree or higher in Mechanical/Chemical/Electrical Engineering/Automotive Technology or other related field or equivalent work experience
  
• Familiar with warranty analysis
• Ability to travel up to 25%, including internationally

Added bonus if you have

• Product Engineer or Quality Engineer experience
• PQSS CQS or CQE/Assembly Plant Vehicle Quality department experience
• Toyota Master Diagnostic and/or Lexus Master Service Technician Certification
• Technical experience to include “hands on” automotive experience

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, child care, schools and more
• Flexible spending accounts
• Relocation assistance (if applicable)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.