Program Mgr – Learning and Development- Amazon Go

Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go!

Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go . Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art and impacts the daily lives of our customers.

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need extraordinarily talented, bright, and driven people. We are looking for a dynamic, organized self-starter to join our Learning and Development department as a Sr. Specialist – Learning and Development.

As a Learning Specialist you will bring experience working across multiple instructional delivery modalities to build high quality, scalable learning experiences that supports our growing learning community of store and kitchen associates and managers. In addition, you will have strong program management experience, especially as it relates to the training/development space. You’ll be empowered to curate, create and continuously improve learning content using an array of creative approaches that inspire learners and drive career and workforce progression. To be successful you should be comfortable in working across multiple stakeholder groups, be well versed in creating learning objectives, expository content, eLearning, learning assessment and learner analytics support development, and instructional manuals for teachers and students in both a classroom and on-the-job settings.

You will be able to innovate, move quickly, and not be constrained by how things have been done before. Someone who is technically strong and brings significant experience with restaurant environments and measurement expertise will thrive in this role.

More specifically, the Program Manager will:

Act as an active and productive liaison/partner with the operations and business teams consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics. Create, implement and track training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.). Actively seek opportunities to improve the efficiency and effectiveness of associate processes. Handle end-to-end projects, ensuring all aspects are running smoothly and according to plan. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs. Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed. Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Basic Qualifications

• A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience.
• Experience reflecting steady progression in Instructional Design and Program Management for the last 5+ years.
• Experience delivering training/information to peers, hourly associates, and senior management.
• Experience interpreting data analytics.
• Strong social communication (verbal and written) and collaboration skills
• Deep understanding of MS Office tools (Outlook, PowerPoint, and Excel).

Preferred Qualifications

• Ability to adapt well to rapidly changing environments with evolving circumstances, direction, and strategy.
• Ability to prioritize, run and complete projects with tight deadlines.
• Background in learning theory/course facilitation.
• Dream to thrive in a dynamic, growing environment.