Patient Services Specialist – Contact Center Customer Services – Houston, TX

We are searching for a Patient Services Specialist – someone who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and to ensure appropriate issue resolution. To manage the hospital’s self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution.

• Answers telephone calls, assesses needs and determines appropriate actions for account resolution
• Accepts payment arrangements through telephone calls and in person with guarantors or patients
• Processes credit card payments promptly and accurately
• Updates, maintains and documents patient account information accurately in the appropriate hospital’s accounting/billing systems
• Actively participates in special assignments, programs, or improvement initiatives with successful outcomes
• Initiates contact with guarantors or third-party payers when necessary to collect on outstanding guarantor receivables
• Analyzes and determines accounts to transfer to External Agency for additional collections follow up

• HS. Diploma or equivalent Required
• 2 years of customer service or business experience, preferably in healthcare environment