Patient Account Representative (Medicaid/Medicare)

Job Description

Position is responsible for the timely collection of third party and private pay receivables.

Hours of Operation: 7:00am-7:00pm.
Schedule: Monday-Friday.

Preferred candidate will have:

2 years of Medicaid/Medicare hospital collections experience
Must be knowledgeable of billing and coding
Experience in TMHP, FSS system, HCFA 1500, or UB

Knowledge of Federal and State Regulations

Benefits start day one! Memorial Hermann offers Medical, Dental, Vision, Life Insurance plan, and Paid time off. Memorial Hermann offers a Retirement Savings Plan with Fidelity Investments helps you save by matching employee contributions dollar for dollar up to 6% of your pay per pay period. Memorial Hermann also offers Tuition Reimbursement and The Student Loan Repayment Program.

Minimum Qualifications:

Education:

• High School Diploma or GED required

Experience / Knowledge / Skills:

• Prefer three (3) years of hospital business office or medical related experience.
• Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred.
• Ability to multi-task in a fast paced, high volume environment
• Proficient in Microsoft office with emphasis on Excel, 10-key and math.
• Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Principle Accountabilities:

• Reviews incoming correspondence and takes appropriate action. Responds promptly to inquiries.
• Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary. Updates account information accordingly.
• Documents communications accurately and completely.
• Serves as a mentor and resource for less experienced staff.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.
• See Addendums for Job Related Specific Duties.