Operations Manager (General Manager)

Overview

What You’ll Do

The Operations Manager supports the Director of Operations in leading their venue in providing best-in-class service with hospitality for our Guests. The Operations Manager works along side with, trains and coaches Topgolf’s leaders to ensure their teams provide our Guests with the best times of their lives.

The Operations Manager is responsible for helping venue department leaders build strong teams – through effective hiring, scheduling, Associate development and by driving team engagement. They are responsible for all venue business functions – executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the Topgolf brand.

Key Responsibilities

How You’ll Do It

Supervise the Department Managers and their teams in providing best-in-class service

Coach and develop their direct reports and the team

Drive Associate engagement

Uphold operating standards and drive Guest and team safety and satisfaction

Hold leaders accountable for managing venue operations

Hold departments accountable for budgets and spending

Forecast and control sales and expenses

Delegate and follow-up on the completion of tasks

Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring

Interact with Guests to check on the quality of their experience

Leverage business metrics and trends to drive performance and to maximize profit and revenue

Cultivate relationships with community leaders and organizations to ensure strong connections

Key Qualifications

What We’re Looking For

15+ years of restaurant, hotel or golf course management experience with at least 5 recent year as an Assistant General Manager or General Manager in a high volume ($5M+ annual revenue) restaurant, hotel, or golf environment

Multi-unit management experience is desired but not required

High school diploma or equivalent

Excellent communication, time management and organization skills

Ability to work on a team

Energy and enthusiasm

A high level of self-awareness, receptivity to change and integrity

Ability to work in extreme weather conditions for extended periods of time

Availability to work varied shifts, including evenings, weekends and holidays

Ability to stand and walk for long periods of time including maneuvering up and down stairs

Ability to obtain required licenses and certifications for your location