Onboarding Specialist

What is the opportunity?

As an Onboarding Specialist with RBC Wealth Management, you will provide support inside and outside the organization for Operations conversions activities. You will provide a high level of project documentation, process design, Operations knowledge, technical expertise, and problem solving unique to processing conversions. You will act as a resource for less-experienced personnel within the department and within Operations. You will participate in correspondent meetings and presentations as required; represent Operations conversions needs/impacts in project meetings, discussions, and design. Incumbents will work under minimal supervision and follow through on work objectives independently.

If you are looking for your next career challenge and enjoy partnering with others, we want to hear from you!

What will you do?

Act as support on Operations conversions activities for assigned retail or correspondent conversions to ensure completion in a timely, accurate and efficient manner.

Create documentation and complete processes required to support conversion assignments.

Participate in the design, programming, and testing of work process changes.

Develop procedures and/or flow charts to support department processes.

Recommend changes to standardize processes and procedures and/or reduce risk.

Establish and maintain credible, professional relationships with internal business lines and correspondent firms.

Provide onsite training and support to branch office personnel as needed (see travel requirements below).

What do you need to succeed?

Must-have

High school diploma or equivalent plus two years of job-related experience.

Up to 25% travel is required; must be able to travel to local branch locations approximately 6-7 times per year or as needed. Most instances require training support for 1 full week at a time.

Ability to handle multiple priorities in a fast paced and deadline driven environment.

Effective problem identification and resolution skills with demonstrated organization skills and a strong attention to detail.

Ability to work independently and collaborate with others in a team environment.

Nice-to-have

Experience in financial services, information systems, customer service, finance or accounting.

Strong verbal and oral communication skills.

Bachelor’s degree or higher.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Client First: We will always earn the right to be our clients’ first choice

Collaboration: We win as One RBC

Accountability: We take ownership for personal and collective high performance

Diversity & Inclusion: We embrace diversity for innovation and growth

Integrity: We hold ourselves to the highest standards to build trust

About RBC

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .

Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY

City: Minneapolis

Address: 60 South 6th Street

Work Hours/Week: 40

Work Environment: Office

Employment Type: Regular – U.S.

Career Level: Experienced Hire/Professional

Pay Type: Salaried

Required Travel (%): 0-25

Exempt/Non-Exempt: Exempt

People Manager: No

Application Deadline: 2018-06-29

Req ID: 162773

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