Operations Associate

What is the opportunity?

As an Operations Associate within our Corporate Actions department, you will provide superior customer service and processing support to our internal Wealth Management branches specifically related to voluntary corporate actions. You will also work with other internal RBC Operations departments on issues related to corporate actions. You will work to process paperwork and answer phone calls to answer questions and/or concerns. If you have great customer service skills, enjoy helping others by solving problems, and are looking for a chance to join an amazing company, we want to hear from you!

What will you do?

Receives and processes instructions on voluntary corporate actions.

Act as a liaison between branches, correspondents, trading desks and our custodians and transfer agents ensuring timely, accurate distribution of information on voluntary offers.

Interprets and summarizes offer information onto firm announcements by reading documents/materials provided by agents and issuers.

Identifies and researches variances in multiple internal clearing accounts and depositary reconciliation reports. Works with custodians and other broker-dealers to resolve claims and differences.

Answers questions regarding corporate action offers and allocations from various front office, correspondent, and other back-office personnel.

What do you need to succeed?

Must-have

High school diploma or equivalent plus two years of work-related experience.

Strong customer service skills, detailed oriented, and effective problem solving skills.

Ability to prioritize workload in a fast paced deadline driven envionment.

Ability to work independently and within a team.

Advanced experience with Microsoft Office, with an emphasis on Excel.

Nice-to-have

4 years post high school education with an emphasis on finance.

Previous experience working in dividends or reorganizations.

Knowledge of securities industry.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Client First: We will always earn the right to be our clients’ first choice

Collaboration: We win as One RBC

Accountability: We take ownership for personal and collective high performance

Diversity & Inclusion: We embrace diversity for innovation and growth

Integrity: We hold ourselves to the highest standards to build trust

About RBC

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .

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Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY

City: Minneapolis

Address: 60 South 6th Street

Work Hours/Week: 40

Work Environment: Office

Employment Type: Regular – U.S.

Career Level: Experienced Hire/Professional

Pay Type: Hourly

Required Travel (%): 0

Exempt/Non-Exempt: Non-Exempt

People Manager: No

Application Deadline: 2018-07-31

Req ID: 163272

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