Office Support Assistant

• Use office equipment to complete/prepare copies for files and mailings; create forms, form letters and documents in standard office software and specialized housing software systems; copy and compile program information and documents for client packets.
• Scan and index file documents and correspondence in electronic document management system.
• Mail third-party verifications; access available websites for information.
• Assist with Housing Quality Standards inspection operations and process; create and maintain monthly inspection logs, sort and distribute inspection forms, generate and mail form letters, update inspections database and housing software with current inspection data.
• Assist Housing Information Specialist with Rent Reasonableness requests for CDA owned properties; upload information into system.
• Generate portability billing/payments to housing agencies for ongoing Housing Choice Voucher participants; access software to compile billing documents, prepare billing correspondence and send via email; assist with record keeping of participants who port out/in.
• Work with Housing Specialists to coordinate and schedule informal hearings with hearing officers; process hearing decision paperwork and review and submit invoices for payment.
• Assist New Admissions Housing Specialist with applicant eligibility reports in HUD systems.
• Process terminated applicant participant files; enter data into spreadsheets and close out file in department system.
• Use office systems to track and complete assigned work and maintain records.
• Assist with annual and periodic organizing and purging of department files.
• Assist with special projects and complete other duties, as assigned.

Assist with the Administration of the Housing Choice Voucher waiting list

• Provide general information on the Housing Choice Voucher waiting list; answer applicant questions and status inquiries.
• Complete data entry; enter new applicants and applicant changes and updates to applicant records; prepare and mail letters.
• Maintain temporary applicant waiting list files.

Perform Department and Agency receptionist duties

• Act as receptionist for the Housing Assistance department and back-up Agency receptionist when needed; answer telephones, direct visitors, handle inquiries or complaints, supply general information, screen and refer more complex inquiries and complaints to appropriate personnel and process incoming and outgoing mail.