Loss Recovery Representative

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We’re currently looking for a Loss Recovery Representative to join our team in Irving, TX .

This role will be responsible for being knowledgeable of laws that regulate the automotive collection industry; such as, FDCPA, GLB, FCRA, FACTA, Federal Bankruptcy Laws, IRS 1099-C Regulations, federal and state repossession and collection laws.

Job functions Include but are not limited to:

• Ability to thoroughly analyze complex legal documents, account conditions, and reach independent decisions in selecting the best course of action to protect NMAC’s interests.
• Mastery of inbound/outbound call activities and queue management, possess strong negotiation, excellent communication, planning, organizational and follow-up skills.
• Must be able to investigate and resolve complex problems and issues.
• Ability to multi-task in a high-volume production environment.
• Ability to perform basic mathematical functions, including manual calculation of delinquency and charge-off account balances.
• Must be able to easily adapt to change, work independently or in a team environment.

Minimum Qualifications:

• Two or more years of Collections experience preferably in an automotive finance industry.
• Prior bankruptcy, litigation and collections experience is a plus.
• Working knowledge of the tasks, policies and procedures of NMAC’s Customer Service Department, Lease Customer Network Department, Front-End Collections, and/or Regional Collections preferred.
• Must be able to use Microsoft Office computer systems.
• High School Diploma required

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time.**