Linux Monitoring Admin – L2

Systems Administrator at Endurance deploy, configure, monitor, troubleshoot and provide operational support for our fast growing web-presence products distributed across various data-centers around the globe.

At Endurance (EIG), We build the web. Our products range from Web hosting, VPS, Dedicated servers, Security, Backups, Cloud, Optimized CMS’s, Ecommerce and complex scale-as-you-grow solutions.

Our company’s world-class family of brands includes Bluehost, HostGator, iPage, Bigrock, Resellerclub, LogicBoxes, Domain.com ( http://domain.com/ ), A Small Orange, MOJO Marketplace among others.

As part of the Systems Administrators team you will work with a team of highly technical operations engineers, software engineers, and system architects to deliver five 9’s uptime, with a secure, reliable & performing system.

Our teams are small, yet incredibly impactful. We’re highly-motivated, engaged, and empowered to make a difference. We’re looking for talented administrators who are aspiring to be a part of a fast moving industry and help contribute towards it.

Does this sound like you? If you meet the below criteria then go ahead and share your resume with us.

Roles and Responsibilities:

• Participate in 24×7 shifts
• Provide remote infrastructure support for our SaaS, PaaS, IaaS products across globally distributed data centers
• Automate OS and application deployments using tools such as WDS, Cobbler and Puppet
• Conduct regular patch management and system maintenance to ensure the health of platforms/servers
• Set up health checks for systems & applications in monitoring tools like Zabbix, Nagios, SolarWinds etc
• Troubleshoot and fix issue meeting SLA’s and operational standards
• Manage incidents and escalations as per policies/procedures to meet incident management and uptime SLAs
• Liaise with engineering teams for RCA’s, permanent resolutions on issues using tickets and chat conference rooms
• Identify repetitive tasks and automate using Bash / Ruby / Perl
• Contribute to operations handbook
• Investigate and assess alerts for hardware and schedule replacement or tests
• Initiate emergency maintenance as needed for failed/failing hardware (drives, RAID controllers, power supplies, etc)
• Provide guidance to Live Monitoring Administrators ( https://confluence.endurance.com/display/HGSO/Live+Monitoring+Linux+Administrator ) regarding hardware status/health, complicated server health analysis
• Ensure smooth hand-offs between shifts

Required Skills:

• Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other teams
• Linux/Unix fundamentals, File Systems troubleshooting and Basic understanding of the various tools / services that are available by default with the Operating system
• Understanding of various distributions nuances (RHEL/Centos/Debian/Ubuntu etc), Package management etc
• Networking experience including packet decoding, layer 2 switching basics and a good understanding of the OSI model
• Good understanding of concepts like DNS, HTTP, TCP/UDP
• Hands on experience in RAID / DAS / SAN / NAS
• Intermediate level skills managing web servers running Apache, Nginx, BIND, Exim, Dovecot etc
• Familiar with Firewall tools like iptables, CSF, LFD
• Intermediate level skills in managing database servers running MySQL
• Intermediate level skills with GIT / CVS or any other versioning system
• Intermediate level skills with Scripting/Programming in Bash/PERL/Ruby/Python/Go/PHP (any) and a fair understanding of regular expressions
• Experience with MYSQL , PostgresQL etc
• Experience with Graphite, Ganglia, Zabbix, nagios, collectD, SolarWinds etc
• Good troubleshooting skills
• India Only : Education : Diploma / BE / BCA / MCA / MSc in Comp / BTech/ Mtech (RHCE/CCNA certified will be a Plus)

Preferred Skills:

• Knowledge of DDoS mitigation tools like Arbor etc
• Previous experience working with geographically-distributed coworkers
• Previous work experience on a 24×7 team
• Knowledge of Virtualization concepts
• Working experience with metric collection of servers and applications
• Advanced skills troubleshooting Hardware Raid controllers on Dell, LSI & Adaptec
• Basic experience with configuration management tools like Puppet, Chef, or Ansible
• Knowledge in Project Management Tool like JIRA/Confluence
• Knowledge in WHM / cPanel and WHMCS
• Familiar with business processes around finance, billing, customer and relationship management

About Us:
At Endurance International Group (NASDAQ: EIGI), we are dedicated to helping small and medium-sized business owners navigate their online journey – by providing cloud presence solutions, online resources & security and business applications.

We believe that every business, anywhere in the world, has the right to an established presence on the web. And it is our mission to make this happen.