Junior IT Systems Administrator

The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace throughout the United States. Operating under the StorQuest Self Storage tradename, we are seeking a qualified, self-motivated professional to join our dynamic Construction Team.

We are looking for a flexible, detail-oriented team player with the ability to manage multiple tasks, produce quality work, and consistently meet deadlines The Construction Administrator is a key team member whose primary responsibility is commercial construction administration and to provide support to the VP of Construction & Development and Project Managers.

Responsibilities include coordination between team members, contractors, consultants and direct vendors. This position proactively manages, evaluate, and assess information including schedules, budgets and current costs to maintain project development objectives.

This position will report directly to the Director of IT.

Our office is located in lovely Santa Monica, which creates an exciting opportunity to grow as a professional in a desirable environment. If all the above resonates with you and you have an unrelenting passion for growing an evolving brand – it’s time to get to know each other.

Details:

An all-star candidate will contribute to our ever-evolving culture, while aligning with the company’s overall business model and objectives.

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Setup, install, patch and deploy computers
Help troubleshoot VoIP telephone systems
Wireless Network administration
Help with system upgrades for servers and networking equipment
Work with our IT team implementing new software and hardware technologies.
Off-hours support and maintenance responsibilities
Other duties may be assigned accordingly depending on issues changing throughout the day.

About You:

Proven experience as a help desk technician or other customer support role
Understanding of basic networking concepts and Microsoft Office software
Ability to multitask and prioritize assigned tasks
Quick learner with the ability to adapt to new technologies
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field