IT Support Technician I

Company Overview

Verscend builds a smarter healthcare ecosystem through analytics. Our 2,000 global professionals work at the intersection of high tech, healthcare, and “big data” in order to realize audacious aspirations for our healthcare system. Be it eliminating fraud, waste, and abuse; guiding population health management with data-driven insights; improving risk-based revenue for our clients; or re-envisioning support systems for new models of healthcare delivery, we hold ourselves to a single standard: having immediate and outsized impact for our clients, and by extension, the broader health community.

Requirements:

• 0-2 years of helpdesk support experience.
• Knowledge of MS Office Suite, Windows Desktop operating systems, Mac OSX, Adobe Acrobat products and other business software applications preferred.
• Ability to effectively troubleshoot software and hardware related issues preferred with excellent verbal and written skills supporting users via email, phone, or face-to-face.
• Knowledge of computers and related peripherals, printers, fax machines and office equipment preferred.
• Able to follow assigned tasks and complete work on time; meeting service level agreements under supervision.

Principal Responsibilities and Essential Duties:

• Provide a single point of contact for internal employees for all IT support services including but not limited to desktop/laptop hardware, software and peripherals, printers, voice over IP phones, internal application support, audio/visual technologies, basic LAN troubleshooting, reset account passwords, business applications support (email, ActiveSync, antivirus, encryption). Manage day-to-day service requests in the ticketing system. Respond and resolve end-user requests under service level agreements.
• Support provided to our end users will be done through our ticketing system, over the phone, through email/IM, or in-person (desk side support)
• Setup/Support/Maintenance of all Desktop Workstation Computers, Phones, printing and desktop software. Setup new user workstations utilizing OS imaging tools.
• Training Users on processes and procedures such as Mobile Scanning, Remote User Connectivity and Applications.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.

• Must be able to perform duties with or without reasonable