Application Systems Analyst I

Company Overview

Verscend builds a smarter healthcare ecosystem through analytics. Our 2,000 global professionals work at the intersection of high tech, healthcare, and “big data” in order to realize audacious aspirations for our healthcare system. Be it eliminating fraud, waste, and abuse; guiding population health management with data-driven insights; improving risk-based revenue for our clients; or re-envisioning support systems for new models of healthcare delivery, we hold ourselves to a single standard: having immediate and outsized impact for our clients, and by extension, the broader health community.

Principal Responsibilities and Essential Duties:

• Monitor production support ticket queue, research, and work to resolve assigned issues. Escalate and assign tickets to appropriate support groups.

• Write simple PL/SQL code to determine and correct data state issues.
• Execute and monitor daily processes as required.
• Act as interface between technical and operational teams for support issues.
• Document system problems and resolutions for future reference.
• Document and improve Production Support processes, and add to knowledge-base.
• Participates in on-call rotation supporting 24×7 enterprise level systems.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.
• Participates in SDLC Project Meetings with Development and QA personnel

Requirements:

• 1-2 years’ experience supporting applications software or equivalent combination of education and experience. Help Desk experience a plus.
• Understanding of enterprise level Windows 2003+ and server environments a plus.
• Entry level technical skills with SQL, PL/SQL, Toad, Oracle and VB Script.
• Ability to troubleshoot and escalate application issues to appropriate support teams.
• Familiarity with medical claims processing and practices a plus.
• Demonstrated ability to follow instructions and pre-established guidelines to perform the function of the job.
• Basic understanding of networking protocols and procedures a plus.
• Understanding of the Software Development Lifecycle and Project Lifecycle a plus.
• Solid written and verbal communication skills.