Business Account Admninistrator

Position Summary

The Business Account Administrator is responsible for administrative activities related to assigned clients. Work closely with Sales Team Leader and other support personnel. Main responsibilities include claims, deductions, and promotion forms management; assists with performing administrative activities, and facilitates problem resolution by maintaining communication and serving as a liaison to the Sales Team, customer service personnel, and other support staff.

Essential Job Duties and Responsibilities

Claims Deduction Management

• Administer the claims, deductions, and reconciliation processes by meeting client and customer expectations through maintaining accurate records
• Enter and reconcile Client promotions in GenWeb program
• Support and reconcile promotions in the clients portals / system

Administrative Support

• Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team
• Assist Sales Team in coordinating events, including trade shows, meetings, and client market visits
• Assist Sales Team in creating sales presentations
• Maintain the internal system for authorizations (ADL) and ensures distribution lists are up-to-date

Collections

• Process invoices and billing
• Assist Sales Team with repayments, receivables, and collections as assigned

Client and Customers

• Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team
• Interface with Customers and Clients to ensure outstanding customer service

Promotions Forms Management

• Maintain efficient forms management process through consistent application and training
• Maintain promotional materials through tracking vehicles (i.e. spreadsheets, sample inventories, quotes, and bonus tracking)
• Administer process for providing Sales Team with accurate and timely promotional contracts

Order Processing

Database set-up and administration, communication, and tracking as necessary of all orders in EDI to include reconciliation

Supervisory Responsibilities

Direct Reports

– This position does not have supervisory responsibilities for direct reports

Indirect Reports

– This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

– Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.

– Travel up to 25%

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) High School Diploma or GED o r equivalent experience

Field of Study/Area of Experience:

– 1-3 years of experience in applicable field

Skills, Knowledge and Abilities

• Ability to make oral presentations
• Working knowledge of syndicated data
• Strong prioritization skills
• Ability to visualize and plan objectives and goals strategically
• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Good interpersonal skills
• Team building Skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Job Type: Full-time

Salary: $16.00 to $21.00 /hour

Job Location:

• Richmond, VA

Required education:

• High school or equivalent

Required experience:

• Invoicing/Billing: 2 years
• event coordination: 1 year
• customer management: 1 year